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Trip Terms and Conditions

Content

  • Code of Good Practices
  • Introduction TCs
  • TCs:
    1. Definitions
    2. Scope & Nature of Our Service
    3. Prices, Crossed-Out Rates & We Price Match
    4. Privacy and Cookies
    5. Free of charge for consumers, only Trip Providers pay!
    6. Credit Card or Bank Transfer
    7. Prepayment, Cancellation, No-shows, and The Fine Print
    8. (Further) Correspondence and Communication
    9. Ranking, Preferred Program, Stars and Guest Reviews
    10. Disclaimer
    11. Intellectual Property Rights
    12. Applicable law, jurisdiction & dispute resolution
    13. About destination-hill.com and the support companies

Code of Good Practices

Our mission is to empower people to experience the world, by offering the world’s best places to stay and greatest places and attractions to visit in the most convenient way. In order to achieve this goal, we will live up to the following good practices:

  • We care about you: and therefore offer our Platform and customer service in 40+ languages
  • We bring and allow you to experience: 1.5m+ properties from high (high) end to whatever serves your needs for your next stay in a hotel, motel, hostel, B&B, etc. wherever on the planet
  • We bring and allow you to experience attractions and other Trip Providers
  • We can facilitate the payment of any (entrance) fee, purchase or rental of any Trip product and service which uses our payment service
  • We help you (24/7): our customer service centers are here to help you 24-7-365-40+
  • We listen to you: our Platform is the product of what YOU (the users) prefer and find most convenient when using our service
  • We hear you: we show uncensored reviews (of customers who have actually stayed)
  • We promise you an informative, user-friendly website that guarantees the best available prices.
  • We Price Match

Introduction TCs

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Booking.com B.V. and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis Booking.com when making its product and/or service available on or through Booking.com (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Note that Trip Providers may have, declare applicable, and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Trip (which may include certain disclaimers and limitations of liability).

Definitions

“destination-hill.com,” “us,” “we,” or “our” means destination-hill.com B.V., a limited liability company incorporated under the laws of the Netherlands, and having its registered address at Herengracht 597, 1017 CE, Amsterdam, the Netherlands. “Platform” means the (mobile) website and app on which the Trip Service is made available owned, controlled, managed, maintained, and/or hosted by Booking.com. “Trip” means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.

“Trip Provider” means the professional provider of accommodations (e.g. hotel, motel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).

“Trip Service” means the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Booking.com in respect to various products and services as from time to time made available by Trip Providers on the Platform.

“Trip Reservation” means the order, purchase, payment, booking, or reservation of a Trip.

1. Scope & Nature of Our Service

Through the Platform, we (destination-hill.com B.V. and its affiliate (distribution) partners) provide an online platform through which Trip Providers—in their professional conduct of business (i.e. B2C or B2B)—can advertise, market, sell, promote, and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. the Trip Service). By using or utilizing the Trip Service (e.g. by making a Trip Reservation through the Trip Service), you enter into a direct (legally binding) contractual relationship with the Trip Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Trip Reservation, we act solely as an intermediary between you and the Trip Provider, transmitting the relevant details of your Trip Reservation to the relevant Trip Provider(s) and sending you a confirmation email for and on behalf of the Trip Provider. Booking.com does not (re)sell, rent out, offer any (travel) product or service.

When rendering our Trip Service, the information that we disclose is based on the information provided to us by Trip Providers. As such, the Trip Providers that market and promote their Trips on the Platform are given access to our systems and Extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies, conditions, and other relevant information that gets displayed on our Platform. Although we will use reasonable skill and care in performing our Trip Service, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information, nor non-delivery of information. Each Trip Provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates/fees/prices, policies, conditions, and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or (star) rating of any Trip Provider (or its facilities, venue, vehicles, (main or supplemental) products or services) made available, unless explicitly indicated or set out otherwise.

Our Trip Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.

2. Prices, Crossed-Out Rates & We Price Match

The prices as offered by the Trip Providers on our Platform are highly competitive. All prices for your Trip are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by the Trip Provider in the event of a no-show or cancellation.

Sometimes cheaper rates are available on our Platform for a specific stay, product, or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation.

The crossed-out rate shown for rooms is based on the current third-highest price of the Trip Provider for your Trip with the same reservation or purchase conditions 15 days before and 15 days after check-in or consummation date. If less than 15 days are between today and the check-in or consummation date, we will use the corresponding number of days after the check-in or consummation date to result in a 30-day total.

We want you to pay the lowest price possible for your product and service of choice. Should you find your property of choice booked through the Platform, with the same Trip conditions, at a lower rate on the Internet after you have made a reservation through us, we will match the difference between our rate and the lower rate under the terms and conditions of the We Price Match. Our We Price Match promise does not apply to non-accommodations related products and services.

The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

Obvious errors and mistakes (including misprints) are not binding.

All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.

3. Privacy and Cookies

destination-hill.com respects your privacy. Please take a look at our Privacy and Cookies Policy for further information.

4. Free of charge for consumers, only Trip Providers pay!

Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our Trip Service or add any additional (reservation) fees to the rate. You will pay the Trip Provider the relevant amount as indicated in the Trip Reservation (plus—insofar not included in the price—relevant applicable taxes, levies, and fees (if applicable)).

Trip Providers pay a commission (being a small percentage of the product price (e.g. room price)) to destination-hillv.com after the end user has consummated the service or product of the Trip Provider (e.g. after the guest has stayed at (and paid) the accommodations). Trip Providers can improve their ranking by increasing their commission (Visibility Booster). The use of the Visibility Booster (by increasing the commission in return for a better position in the ranking) is at each Trip Provider’s discretion and may be used from time to time and product to product offered. The algorithm of the ranking will take an increase in commission into account when determining the Default Ranking. Preferred partners pay a higher commission in return for a better position in the ranking.

Only Trip Providers which have a commercial relationship with Booking.com (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). Booking.com is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); destination-hill.com does not allow non-professional parties to offer or sell their products on or through Booking.com.

5. Credit Card or Bank Transfer

If applicable and available, certain Trip Providers offer the opportunity for Trip Reservations to be paid (wholly or partly and as required under the payment policy of the Trip Provider) to the Trip Provider during the Trip Reservation process, by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, Booking.com facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Trip Provider (Booking.com never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor. Any payment facilitated by us for and on behalf of, and transferred to the Trip Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement (bevrijdende betaling) of such (partial) due and payable price and you cannot reclaim such paid monies.

For certain (non-refundable) rates or special offers, note that Trip Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Trip Reservation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Trip Reservation. You will not hold Booking.com liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Trip Provider and not (re)claim any amount for any valid or authorized charge by the Trip Provider (including for pre-paid rates, no-show, and chargeable cancellation) of your credit card.

In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you due to unauthorized transactions resulting from a reservation made on our Platform, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please report fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately. Please provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using destination-hill.com’s secure server and the unauthorized use of your credit card resulting through our default or negligence and through no fault of your own while using the secure server.

6. Prepayment, Cancellation, No-shows, and The Fine Print

By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of an Trip Provider can be obtained with the relevant Trip Provider. The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. Carefully read The Fine Print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Trip Provider’s cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. destination-hill.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.

7. (Further) Correspondence and Communication

By completing a Trip Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third-party offers to the extent that you have actively opted in for this information) relevant to your Trip (Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Trip Provider and the Trip Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.

Booking.com disclaims any liability or responsibility for any communication by or with the Trip Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. Booking.com cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Trip Provider.

In order to duly complete and secure your Trip Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

Any claim or complaint against Booking.com or in respect to the Trip Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period may be rejected, and the claimant will forfeit the right to any (damage or cost) compensation.

Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).

8. Ranking, Preferred Program, Stars and Guest Reviews

The default setting of the ranking of Suppliers on our Platform is “Booking.com Recommends” (or any similar wording); this is the Default Ranking. Note that the Default Ranking is created through a complex ever-changing and evolving system (algorithm) that considers a multitude of criteria in order to match searchers and accommodations in an optimal way. The actual ranking will be different for each customer and for each search as there are many criteria included, for example the popularity of an accommodation premise among our visitors (e.g. guest reviews), customer service history (including the number and type of guest complaints), certain booking-related data (e.g. number of bookings, cancellations, conversion rate, overbookings, availability, etc.) and the (past) browsing activities of a visitor. On-time payment of commission by accommodations and the commission percentage are also included in the algorithm of the Default Ranking. Note that for convenience we also offer other ways to rank Suppliers. A customer can choose to rank, for example, accommodations on the basis of lowest price first, review scores, accommodation type (etc.). A customer thus has full control on the presentation of the search results.

In certain cities and regions, Booking.com operates a preferred partnership program, allowing certain Trip Providers that meet and maintain the preferred program terms to be listed ahead of the rest of the Trip Providers in the default “Recommended” ranking for the relevant city/region. The preferred Trip Providers are marked with a “thumbs-up” symbol and in return for this high ranking, the preferred Trip Provider pays a higher commission. Only Trip Providers that meet and maintain certain qualification criteria can be listed as preferred.

Accommodations’ star ratings on Booking.com are not determined by Booking.com. Star ratings are either determined by properties themselves, or else by an independent third-party provider of (objective) star ratings. Deals are shown on the basis of the number of stars (low-to-high/high-to-low) that providers give to v.com. Depending on (local) regulations, the star classifications are either assigned by an (independent) third party, e.g. an (official) hotel rating organization or based on the accommodation providers opinion of themselves, regardless of objective criteria. destination-hill.com does not review nor impose formal obligations on star ratings. Overall, the star classification is a representation of how the accommodation compares to the legal requirements (if applicable) or, if not regulated, the sector or (customary) industry standards in terms of price, facilities, and available services (these requirements and standards vary between countries and organizations).

Only customers who have stayed at the Accommodation will be invited by destination-hill.com to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay or may receive a rating request during their stay or may receive a rating request during their stay. The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Trip Provider’s information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Trip Provider, and (b) (wholly or partly) used and placed by Booking.com at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by v.com and our business partners. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (28 days) after a stay and each review will only be available for a limited period of time (24 months) after posting. The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments), whereas a review of a customer who [always] submits comprehensive and detailed reviews (aka “Property Scout”) may be ranked on top. You have the option to choose various different forms of ranking and filter (e.g. by audience, date, language, score). destination-hill.com does allow the Trip Provider to respond to a review. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. Booking.com does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. destination-hill.com undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.

destination-hill.com will not accept reviews which include:

  • Profanity, sexually explicit, hate speech, discriminatory, threats, violence
  • Mention of full names, personal attack towards the staff
  • Promoting illegal activities (e.g. drugs, prostitution)
  • Sites, emails, and addresses, phone numbers, cc details
  • Politically sensitive comments

Booking.com and the Trip Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.

9. Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be liable for (i) any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the Trip Provider as made available on our Platform, (iii) the services rendered or the products offered by the Trip Provider or other business partners, (iv) any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors, or affiliated companies) whose products or service are (directly or indirectly) made available, offered, or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control.

Booking.com is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the Trip and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. You acknowledge and agree that the relevant Trip Provider is solely responsible and assumes all responsibility and liability in respect of the Trip (including any warranties and representations made by the Trip Provider). Booking.com is not a (re)seller of the Trip. Complaints or claims in respect of the Trip (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Trip Provider. destination-hill.com is not responsible for and disclaims any liability in respect of such complaints, claims, and (product) liabilities.

Whether or not the Trip Provider has charged you for your Trip, or if we are facilitating the payment of the (Trip) price or fee, you agree and acknowledge that the Trip Provider is at all times responsible for the collection, withholding, remittance, and payment of the applicable taxes due on the total amount of the (Trip) price or fee to the relevant tax authorities. destination-hill.com is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (Trip) price or fee to the relevant tax authorities. Booking.com does not act as the merchant of record for any product or service made available on the Platform.

By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that destination-hill.com may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Booking.com at its discretion sees fit. You are granting Booking.com a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Booking.com at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to Booking.com publishing and using these photos/images. Booking.com does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of destination-hill.com. destination-hill.com disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by destination-hill.com at any time and without prior notice.

10. Intellectual Property Rights

Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by destination-hill.com B.V., its Trip Providers or providers.

Booking.com exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Booking.com. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

11. Applicable law, jurisdiction & dispute resolution

These terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession (hereafter also referred to as “consumer”) can rely on the mandatory provisions of the law of the country where they have their habitual residence (i.e. provisions that, in accordance with the choice-of-law rules of the said country, must apply regardless of this choice-of-law clause; hereafter: “Mandatory Provisions”). Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Amsterdam, the Netherlands. Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable Mandatory Provisions in the courts of the country in which they are domiciled, and proceedings against a consumer may be brought only in the courts of the country in which they are domiciled. For consumers (in the European Economic Area): We advise you to first notify us of any complaints by contacting our Customer Service. If this does not resolve your complaint, you can upload your complaint via the European Commission’s ODR platform.

The original UK English version of these Terms and Conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the UK English version and any other language version of these terms and conditions, the UK English language version to the extent permitted by law shall apply, prevail and be conclusive. The UK English version is available on our Platform (by selecting “English (UK)” language) or shall be sent to you upon your written request.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

12. About destination-hill.com and the support companies

The Trip Service is rendered by destination-hill.com B.V., which is a private limited liability company, incorporated under the laws of the Netherlands and having its offices at Herengracht 597, 1017 CE Amsterdam, the Netherlands and registered with the trade register of the Chamber of Commerce in Amsterdam under registration number 31047344. Our VAT registration number is NL805734958B01.

Booking.com has its headquarters in Amsterdam, the Netherlands and is supported by various affiliated group companies (the “support companies”) throughout the world. The support companies only provide an internal supporting role to and for the benefit of Booking.com. Certain designated support companies render limited customer care support services (only by telephone). The support companies do not have any Platform (and do not in any way control, manage, maintain, or host the Platform). The support companies do not have any power or authority to render the Trip Service, to represent destination-hill.com, or to enter into any contract in the name of, for or on behalf of destination-hill.com. You do not have a (legal or contractual) relationship with the support companies. The support companies do not operate and are not authorized to act as any form of process or service agent of destination-hill.com. Booking.com does not accept nor assume any domicile at any place, location, or office in the world (also not at the office of its support companies), other than its registered office in Amsterdam.

Journey Travel & Tours, is committed to maintaining the privacy of personal information that you provide to us when using the Journey Travel & Tours web site. This Privacy Policy describes how we treat personal information received about you when you visit www.journeytours.com. We may make content or services from other web sites including our co-branded web sites available to you from links located on https://www.destination-hill.com. These other web sites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such web site to determine how that site protects your privacy.

Privacy Policy Promise

While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at Journey Travel & Tours. Here then, is our promise to our individual customers:

  • We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
  • We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
  • We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
  • We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
  • We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companys use of customer information.
  • Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
  • We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.

Information We Collect

General:

When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.

Web Site Usage Information:

We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.

How We Use Information Collected

We may use information in the following ways:

  • For the purposes for which you specifically provided the information.
  • To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
  • To enhance existing features or develop new features, products and services.
  • To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
  • We may combine the information that we collect from you on http://www.journeytours.com with information that you provide to us in connection with your use of our other products, services and web site.
  • We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.

Cookies

We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.

Security

The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing http://www.journeytours.com and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Guest Refund Policy

The following terms and conditions govern CRETICO’s Guest Refund Policy, available to Guests who book and pay for an accommodation listed by a host through the Creti.co platform and suffer a travel Issue, or make a cancellation at their own discretion and wish, as well as the obligations of the host associated with the Guest Refund Policy.

1. TRAVEL ISSUES

A “Travel Issue” reffers to:

The Host of the accommodation (a) cancels the reservation shortly before its scheduled start, or (b) fails to provide the Guest with the reasonable ability to access the accommodation (e.g. by providing the keys and/or a security code).

The description of the Accommodation in the listing on the site is materially inaccurate with respect to:

  1. The size of the Accommodation (e.g., number and size of the bedroom, bathroom and/or kitchen or other rooms)
  2. Whether the reservation for the Accommodation is for a private room or shared room, and whether another party, including the Host, is staying at the Accommodation during the reservation
  3. Special amenities or features represented in the listing description are not provided or do not function, such as decks, pools, hot tubs, bathrooms (toilet/shower/bathtub), kitchen (sink/stove/refrigerator or major other appliances), and electrical, heating or air condition systems
  4. The physical location of the Accommodation (proximity)
  5. At the start of the Guest’s reservation, the Accommodation: (i) is not generally clean and sanitary (ii) contains safety or health hazards that would be reasonably expected to adversely affect the Guest’s stay at the Accommodation in CRETICOS’s judgment, (iii) does not contain clean bedding and bathroom towels available for the Guest’s use.

Apart from the above circumstances, the guest can cancel a reservation with his/her own will, by choosing the indication “cancel reservation” in CRETICO’s platform.

2. THE GUEST REFUND POLICY

If the check-in date is less than 30 days from the date the reservation is made, the guest pays at once the total amount of the reservation, else 30% of reservation fees (including service fees) should be paid as soon as a confirmed reservation is made. The 30% of the reservation fees are are transferred automatically to the villa host, in the case of a cancellation.

The rest 70% must be paid at least 30 days prior to the arrival otherwise the reservation will be automatically cancelled. Each owner can choose amongst three (3) cancellation policies: Flexible, moderate and Strict. On the other side a guest can cancel his/her reservation (after a direct request towards CRETICO) when a travel issue arises according to the above mentioned, being  informed about his/her financial aggravations according to the relevant cancellation policy.

It should be noted that neither the 30% deposit nor any Cretico service fees (host & guest fees) are refunded to the guest, regardless of the cancellation policy being chosen. If the guest arrives and decides to leave earlier, the nights are not spend are not refunded.

The following cancellation policies applies only if the guest has paid the total cost of the reservation. In particular the exact content of each available cancellation policy, that the owner can choose is the following:

 

Flexible
The guests will receive:

  • A 50% refund of the total cost (minus host & guest services fees) as long as the guest has officially cancelled the reservation at least 7 days before the local check in time.
  • A 25% refund of the total cost (minus host & guest services fees) as long as the guest has officially cancelled the reservation from 7 to 2 (not including the 7th day) days before the local check in time.

Note! Nο refund for cancellations within the last 2 days (not including the 2nd day).

 

Moderate
The guests will receive:

  • A 50% refund of the total cost (minus host & guest services fees) as long as the guest has officially cancelled the reservation at least 14 days before the local check in time.
  • A 25% refund of the total cost (minus host & guest  services fees) as long as the guest has officially cancelled the reservation from 14 to 7 (not including the 14th day) days before the local check in time.

Note! Nο refund for cancellations within the last 7 days (not including the 7th day).

 

Strict
The guests will receive:

  • A 50% refund of the total cost (minus host & guest services fees) as long as the guest has officially cancelled the reservation at least 21 days before the local check in time.
  • A 25% refund of the total cost (minus host & guest services fees) as long as the guest has officially cancelled the reservation from 21 to 14 (not including the 21st day) days before the local check in time.

Note! Nο refund for cancellations within the last 14 days (not including the 14th day).

 

Furthermore the following should be noted that :

A) If the guest decides to leave the accommodation in a smaller period of time or in a different way than those described above, then the guest has not in no case any right for refund , concerning the nights during which he did not stayed at the accommodation.

B) CRETICO at its own sole discretion, and regardless of each the above mentioned Guest refund policies (that the owner has finally chosen), can –only in the case of a cancellation by the Host- use all its reasonable efforts to find and book to the Guest (and in behalf of him) another accommodation for any unused nights left in the Guest’s reservation, which accommodation is in CRETICO’s determination reasonably comparable to the one described in the original reservation regarding its size, rooms, features and quality.

In particular in such a case CRETICO will substantially contribute in finding another accommodation, which can be up to 12% more expensive from the original reservation through CRETICO’s site. In case another accommodation cannot be found or does not satisfy the guest’s demands, then the full amount of this reservation payment will be refunded including CRETICO’s payment. In order to provide the above, the cancellation has to be done officially from the owner through CRETICO’s site. Host will not receive any payment and at CRETICO’s discretion he/she will be charged with a 3% up to 15% of the cancelled booking from his next successful booking, being considered as CRETICO’s payment for the finding of another accommodation to the Guest. Also, the days from the calendar will continue to be displayed as booked. Finally, a review will automatically appear in the guest’s profile concerning the cancellation made during the relevant dates.

C) All CRETICO’s decisions with respect to the Guest Refund Policy, including without limitation, the size of any refund shall be final and binding on the Guests and the Hosts.

3. CONDITIONS TO CLAIM A TRAVEL ISSUE

Only a Guest may submit a claim for a Travel Issue. If you are a Guest, in order to submit a valid claim for a Travel Issue and receive the benefits with respect to your reservation, you are required to meet each of the following conditions:

(a) you must bring the Travel Issue to our attention in writing (support@creti.co) or via telephone and provide us with information (including photographs or other evidence) about the Accommodation and the circumstances of the Travel Issue within 24 hours after the start of your reservation (and in any case before the above mentioned time according to the relevant reservation policy) , and must respond to any requests by us for additional information or cooperation on the Travel Issue.

(b) you must not have directly or indirectly caused the Travel Issue (through your action, omission or negligence).

(c) you must have used reasonable efforts to try to remedy the circumstances of the Travel Issue with the Host prior to making a claim for a Travel Issue.

4. SPECIAL EXTENUATING CIRCUMSTANCES

In rare cases there are extenuating circumstances in which the host or the guest needs to cancel a confirmed reservation . In such cases CRETICO may override the above mentioned Refund policy (flexible, moderate, strict) and decide otherwise and accordingly to refund. These cases will depend upon the relevant supporting documents, only if they are valid and concern:

FOR THE HOST/OWNER:

  • Family death
  • Serious illness of the owner or serious illness of a member of his/her family
  • Natural disaster in the place of the accommodation
  • Political crisis in the place of the accommodation
  • Serious material damages in the accommodation
  • Preservation matters that affect substantially the hosting ability.

FOR THE GUEST:

  • Family death
  • Serious illness of the owner or serious illness of a member of his/her family
  • Natural disaster in the place of the accommodation
  • Political crisis in the place of the accommodation
  • Duty as a jury or a similar civil obligation

5. MINIMUM QUALITY STANDARDS, HOST RESPONSIBILITIES AND REIMBURSEMENT TO THE GUEST

If you are a Host, you are responsible for ensuring that the Accommodations you list on the Site meet minimum quality standards regarding access, adequacy of the description on the Site, safety, cleanliness, and do not present a Guest with Travel Issues. During the 24-hour period following the Guest’s check-in, Hosts should be available, or make a third-party available, in order to try, in good faith, to resolve Guest issues.

If you are a Host, and if (i) CRETICO determines that a Guest has suffered a Travel Issue related to an Accommodation listed by you and (ii) CRETICO either reimburses that Guest any amount up to the amount paid by the Guest through the Site for the Accommodation or provides an alternative Accommodation to the Guest, you agree to reimburse CRETICO up to the amount paid by CRETICO within 30 days of CRETICO’s request.

All determinations of CRETICO with respect to the Guest Refund Policy, including without limitation the size of any refund to the Guest, shall be final and binding on the Guests and Hosts. You also agree that in order for you to reimburse CRETICO up to the amount paid by CRETICO, CRETICO may off-set or reduce any amounts owed by CRETICO to you by this amount. If the Guest remains for part or all of the stay despite the Travel Issue, the Guest will receive a refund that will reduce the amount of the Accommodation Fees ultimately paid to you. If the Guest is relocated to an alternative Accommodation, you may lose part or all of the Accommodation Fee payment for the booking and you may be responsible for reasonable additional costs incurred to relocate the Guest to the alternative Accommodation

The rights of the Guests under the Guest Refund Policy supersede the cancellation policy established by a Host. If you dispute the Travel Issue you may notify us in writing (support@creti.co) or via telephone and provide us with information (including photographs or other evidence) disputing the claims regarding the Travel Issue, provided you must have used reasonable and good faith efforts to try to remedy the Travel Issue with the Guest prior to disputing the Travel Issue claim.

You agree that all determinations of CRETICO with respect to the Travel Issue shall be final and binding on the Guests and Hosts regardless of your submission of a dispute against such Travel Issue. In the event of one or more Travel Issues, CRETICO in its discretion, may elect to take additional actions. These actions include, but are not limited to, negatively affecting your listing ranking, automated reviews indicating Travel Issues, cancelling future bookings, suspending or removing the listing of the Accommodation or imposing penalties or fees for the administrative burden associated with the Travel Issues.

6. GENERAL PROVISIONS

  1. No Assignment/No Insurance. This Guest Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Guest, and the Guest has not paid any premium in respect of the Guest Refund Policy. The benefits provided under this Guest Refund Policy are not assignable or transferable by you.
  2. Modification or Termination. CRETICO reserves the right to modify or terminate this Guest Refund Policy, at any time, in its sole discretion, and without prior notice. If CRETICO modifies this Guest Refund Policy, we will post the modification on the Site or provide you with notice of the modification and CRETICO will continue to process all claims for Travel Issues made prior to the effective date of the modification.
  3. Entire Agreement and Definitions. This Guest Refund Policy constitutes the entire and exclusive understanding and agreement between CRETICO and you regarding the Guest Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between CRETICO and you regarding the Guest Refund Policy. Capitalized terms not otherwise defined herein shall have the meaning set forth in the CRETICO Terms of Service.
  4. Controlling Law. This Guest Refund Policy will be interpreted in accordance with the greek, without regard to its conflict-of-law provisions.
  5. Limitation of Liability.In no event will cretico’s aggregate liability arising out of or in connection with this cretico policy terms, exceed the amount of the accomodation fees collected by cretico from the guest.
  6. You acknowledge and agree that, by posting a listing or booking an accommodation or otherwise using the site, services as a host or guest, you are indicating that you have read, and that you understand and agree to be bound by these policy terms.

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